TERMS AND CONDITIONS

Effective Date: September 8, 2026

Welcome to www.undohydro.com. This website is owned and operated by Undo Hydro L.L.C. ("Undo Hydro," "we," "us," or "our").

These Terms and Conditions ("Terms") govern your access to and use of our website, products, services, educational materials, product information, and any purchases made through or in connection with Undo Hydro.

By accessing our website, submitting information, requesting a quote, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms and to any additional policies or agreements applicable to your transaction.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT UNDO HYDRO

Undo Hydro provides water filtration, conditioning, treatment, and related water-quality solutions for residential and other approved applications.

Our products and solutions may include whole-house filtration and conditioning systems, salt-based water softening systems, reverse osmosis systems, shower filtration products, replacement filters, cartridges, components, accessories, and other water-treatment technologies.

Specific products, specifications, availability, pricing, warranties, installation requirements, and performance characteristics may vary.

2. WEBSITE USE

You may use this website only for lawful purposes.

You agree not to:

• Use the website for fraudulent, unlawful, abusive, or harmful purposes.

• Attempt to gain unauthorized access to the website, its servers, accounts, networks, or systems.

• Introduce viruses, malware, malicious code, automated attacks, or other technologies intended to disrupt the website.

• Copy, reproduce, distribute, modify, sell, license, or commercially exploit our website content without authorization.

• Misrepresent your identity or provide false information.

• Interfere with another person's use of the website.

• Use automated systems to scrape, harvest, extract, or reproduce website content without our written permission.

• Use Undo Hydro's intellectual property in a manner that falsely suggests affiliation, authorization, endorsement, or sponsorship.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect Undo Hydro, our customers, our systems, or other users.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, technical information, educational content, pricing, and availability.

However, product designs, components, packaging, specifications, dimensions, materials, media configurations, technology, appearance, and other characteristics may change or be updated from time to time.

Minor differences between website photographs and the product received may occur because of manufacturing changes, photography, lighting, screen settings, or product updates.

We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, or outdated information at any time.

If an error materially affects an order that has already been placed, we will make reasonable efforts to contact the customer and determine the appropriate resolution.

4. WATER QUALITY AND PRODUCT PERFORMANCE

Water quality varies significantly based on location, source water, plumbing, environmental conditions, municipal treatment, private-well conditions, usage, flow rates, water chemistry, installation, maintenance, and other factors.

For this reason, individual results may vary.

A product should be selected based on its intended application and the specific water-quality concerns being addressed.

Unless expressly stated in the applicable product specifications, test results, certification, or written warranty, no Undo Hydro product should be interpreted as removing every substance, contaminant, mineral, microorganism, or other constituent that may be present in water.

Product-performance statements relate only to the technologies, conditions, contaminants, or parameters specifically identified in the applicable product information.

Where appropriate, water testing may be recommended before determining which treatment solution is suitable for a particular property.

Undo Hydro educational materials are intended to help customers better understand water quality and available treatment options so they can make informed decisions.

5. HEALTH INFORMATION DISCLAIMER

Information on this website concerning water quality, hydration, minerals, filtration, contaminants, wellness, or related subjects is provided for general educational and informational purposes.

Undo Hydro does not provide medical advice.

Our website, products, educational materials, and product descriptions are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on this website should replace advice from a physician or other qualified healthcare professional.

6. PRODUCT SELECTION

Different water-treatment technologies serve different purposes.

For example, salt-based water softeners, salt-free conditioners, whole-house filtration systems, reverse osmosis systems, shower filters, and specialty filtration products operate differently and may address different water-quality concerns.

Undo Hydro may provide information and recommendations based on information supplied by the customer, available water-quality information, testing, property conditions, or intended use.

Final product selection remains subject to the conditions at the installation location and the specifications and limitations of the selected equipment.

7. PRICES

Prices displayed on the website or provided through marketing materials may change without notice unless a price has been confirmed through an accepted order, invoice, written proposal, or other binding agreement.

Unless expressly stated otherwise, displayed product pricing may not include:

• Sales tax.

• Shipping or delivery.

• Installation.

• Plumbing modifications.

• Electrical work.

• Permits.

• Site preparation.

• Additional materials.

• Specialty fittings or equipment.

• Future maintenance.

• Replacement filters or media.

The final price applicable to a transaction will be the price stated in the applicable accepted order, proposal, invoice, or purchase agreement.

8. ORDERS AND ORDER ACCEPTANCE

Submission of an order does not necessarily constitute final acceptance by Undo Hydro.

We reserve the right to reject or cancel an order for legitimate business reasons, including:

• Product unavailability.

• Pricing or listing errors.

• Payment problems.

• Suspected fraud.

• Shipping limitations.

• Installation limitations.

• Incorrect customer information.

• Circumstances beyond our reasonable control.

If Undo Hydro cancels an order after payment has been collected and no product or service has been provided, the applicable payment will be refunded in accordance with our payment and refund procedures.

We may limit quantities when reasonably necessary.

9. BILLING AND PAYMENT INFORMATION

Customers agree to provide accurate, complete, and current billing, contact, shipping, and payment information.

Where payments are processed through a third-party payment provider, additional terms and privacy practices of that provider may apply.

Customers are responsible for applicable taxes, fees, shipping charges, installation charges, and other amounts disclosed before completion of the applicable transaction.

10. SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

Actual delivery times may be affected by inventory availability, manufacturers, carriers, weather, supply-chain conditions, incorrect delivery information, or circumstances beyond Undo Hydro's reasonable control.

Customers should inspect delivered products within a reasonable time after receipt and promptly notify Undo Hydro of visible shipping damage, missing components, or incorrect items.

Risk of loss and responsibility for delivered products will be determined in accordance with applicable law and the terms of the applicable transaction.

11. RETURNS, EXCHANGES, AND CANCELLATIONS

Returns, exchanges, refunds, and order cancellations are governed by Undo Hydro's applicable Return & Refund Policy and any product-specific terms disclosed at the time of purchase.

Certain products may be subject to return restrictions after installation, use, opening, customization, special ordering, water contact, or expiration of an applicable return period.

Nothing in our Return & Refund Policy is intended to eliminate rights or remedies that cannot legally be waived.

12. INSTALLATION

Certain Undo Hydro products require professional installation.

Installation requirements may vary based on the product, plumbing configuration, property layout, applicable building codes, water pressure, drainage, electrical requirements, access, and other site conditions.

Installation pricing, scope of work, exclusions, materials, responsibilities, and workmanship coverage may be provided through a separate proposal, invoice, installation agreement, or other written document.

Additional work that could not reasonably be identified before installation may require customer approval and additional charges.

Customers are responsible for providing accurate information regarding property conditions and reasonable access to the installation location.

Nothing on the Undo Hydro website should be interpreted as instructing an unqualified person to perform plumbing, electrical, structural, or other regulated work contrary to applicable law or manufacturer requirements.

13. INSTALLATION SERVICES AND WORKMANSHIP

When installation services are provided or arranged in connection with an Undo Hydro product, the applicable written proposal, invoice, installation agreement, or workmanship warranty will govern the installation services.

Product warranties and installation-workmanship warranties are separate unless expressly stated otherwise.

A product defect is not automatically considered an installation defect, and an installation issue is not automatically considered a product defect.

Service, repair, or maintenance performed after the applicable workmanship-warranty period may be chargeable.

14. PRODUCT WARRANTIES

Certain Undo Hydro products are covered by written product-specific limited warranties.

The applicable Limited Warranty provided with or made available for a product governs warranty coverage for that product, including applicable coverage periods, limitations, exclusions, claim procedures, parts, labor, tanks, components, media, and other covered items.

Where applicable, manufacturer warranties may also apply.

In the event of a conflict between these general website Terms and an applicable written product warranty concerning warranty coverage, the applicable written product warranty will control with respect to that warranty.

Customers should retain purchase, installation, serial-number, warranty, and service records.

Nothing in these Terms is intended to exclude, restrict, modify, or waive any warranty, consumer protection, or other legal right that cannot lawfully be excluded, restricted, modified, or waived under applicable law.

15. MAINTENANCE AND REPLACEMENT COMPONENTS

Water-treatment equipment requires proper use and, depending on the product, periodic maintenance.

Maintenance may include replacement filters, cartridges, media, salt, cleaning, inspections, sanitization, membrane replacement, or other servicing.

Maintenance intervals may vary based on water quality, consumption, system usage, environmental conditions, and product specifications.

Failure to properly maintain equipment may reduce performance and, where permitted by law and stated in the applicable warranty, may affect warranty coverage.

Customers should follow the maintenance instructions provided for their particular system.

16. THIRD-PARTY PRODUCTS AND SERVICES

Undo Hydro may use, sell, incorporate, recommend, distribute, link to, or provide information concerning products, components, services, technologies, manufacturers, contractors, payment providers, shipping companies, testing laboratories, or other third parties.

Third parties may have their own warranties, terms, privacy practices, service policies, and responsibilities.

Undo Hydro is not responsible for the independent conduct of third parties except to the extent responsibility is imposed on Undo Hydro by applicable law or expressly accepted by Undo Hydro in writing.

17. THIRD-PARTY LINKS

Our website may contain links to websites or resources operated by third parties.

These links may be provided for convenience, education, reference, certification information, testing information, or other purposes.

A link does not necessarily constitute an endorsement of all information, products, services, policies, or practices of the third-party website.

Undo Hydro does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or operations.

18. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of www.undohydro.com is owned by, licensed to, or authorized for use by Undo Hydro.

This may include:

• The Undo Hydro name.

• The Undo Hydro logo.

• The "Make It Better." tagline.

• Product names and branding.

• Photographs.

• Product graphics.

• Videos.

• Illustrations.

• Educational materials.

• Diagrams.

• Specifications.

• Brochures.

• Installation materials.

• Warranty documents.

• Website designs.

• Written content.

• Icons.

• Marketing materials.

• Other proprietary materials.

This content is protected by applicable intellectual-property laws.

No content may be copied, reproduced, republished, distributed, sold, modified, displayed commercially, or used to create derivative commercial materials without prior written authorization from Undo Hydro or the applicable rights holder.

Permitted personal use of our website does not transfer ownership of any intellectual property.

19. CUSTOMER FEEDBACK AND SUBMISSIONS

If you voluntarily provide Undo Hydro with product feedback, reviews, photographs, suggestions, ideas, comments, or other non-confidential submissions, you represent that you have the right to provide that material.

Unless otherwise agreed in writing, you grant Undo Hydro a non-exclusive, worldwide, royalty-free right to use voluntarily submitted reviews, comments, suggestions, and feedback for legitimate business purposes.

We will not intentionally represent privately submitted customer information as a public endorsement without appropriate authorization.

You must not submit material that infringes another person's intellectual-property, privacy, publicity, or other legal rights.

20. PRIVACY

Personal information collected through Undo Hydro's website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains, among other matters, the categories of personal information we collect, how that information may be used, how it may be shared, and the privacy choices or rights that may apply.

By using our website, you acknowledge that information will be handled according to the applicable Privacy Policy.

21. COMMUNICATIONS

When you provide your contact information, you authorize Undo Hydro to contact you regarding your inquiry, quote, order, installation, appointment, warranty, service request, account, or other transaction.

Marketing communications will be handled subject to applicable law and any available consent or opt-out requirements.

Customers are responsible for keeping their contact information current.

22. WEBSITE AVAILABILITY

We work to keep the website available and functioning properly, but uninterrupted operation cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, third-party services, cybersecurity events, internet interruptions, or circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue portions of the website at any time.

23. DISCLAIMER REGARDING WEBSITE INFORMATION

To the fullest extent permitted by applicable law, general website content is provided for informational purposes and is made available without a guarantee that every page will always be complete, current, uninterrupted, or error-free.

This disclaimer does not replace or eliminate an applicable Undo Hydro written product warranty and does not limit rights that cannot legally be waived.

Customers should rely on the applicable written product specifications, proposal, order confirmation, warranty, and installation documentation for the terms governing a specific transaction.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Undo Hydro will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from use of or inability to access our website.

For claims relating to products or services, the rights and remedies available to the customer will be determined by the applicable written warranty, agreement, and governing law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law, including any liability that cannot legally be waived or limited.

25. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate property and water information when reasonably requested.

• Selecting products appropriate for the intended application.

• Following applicable operating and maintenance instructions.

• Protecting equipment from misuse, abuse, freezing, unauthorized modification, or conditions outside applicable product specifications.

• Promptly addressing leaks, plumbing problems, unusual system behavior, or property damage.

• Using qualified professionals where professional installation or service is required.

• Maintaining records necessary for warranty or service requests.

Customer responsibilities do not eliminate any rights or protections provided by applicable law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for claims, damages, or expenses resulting from your unlawful misuse of the website, intentional violation of these Terms, infringement of another person's rights, or unauthorized commercial use of Undo Hydro intellectual property.

This provision does not require a consumer to indemnify Undo Hydro for Undo Hydro's own conduct where doing so would be prohibited by law.

27. EVENTS BEYOND OUR CONTROL

Undo Hydro will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, fires, floods, earthquakes, severe weather, utility failures, transportation disruptions, labor disruptions, government actions, supply-chain interruptions, manufacturer delays, carrier delays, epidemics, cybersecurity incidents, or similar events.

We will make reasonable efforts to address affected orders or services when circumstances permit.

28. TERMINATION OR RESTRICTION OF WEBSITE ACCESS

We may restrict or terminate website access where a user engages in fraud, illegal activity, abuse, security threats, intellectual-property violations, or material violations of these Terms.

Termination of website access does not eliminate obligations or rights arising from an existing purchase, warranty, payment, or other completed transaction.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue in effect.

30. NO WAIVER

Failure by Undo Hydro to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or our right to enforce it later.

31. ENTIRE AGREEMENT

These Terms, together with the policies and written agreements applicable to a particular transaction, constitute the agreement governing use of the Undo Hydro website and related transaction.

Depending on the transaction, additional governing documents may include:

• Product-specific Limited Warranties.

• Accepted proposals.

• Order confirmations.

• Invoices.

• Installation agreements.

• Workmanship warranties.

• Return & Refund Policies.

• Privacy Policies.

• Other written agreements specifically applicable to the transaction.

If a product-specific warranty or signed written agreement directly conflicts with these general Terms concerning the subject governed by that document, the product-specific warranty or signed written agreement will control for that subject.

32. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where another jurisdiction's laws must apply as a matter of law.

Any dispute relating to these Terms will be handled in accordance with applicable law.

Nothing in these Terms limits consumer rights or remedies that cannot legally be waived.

33. CHANGES TO THESE TERMS

Undo Hydro may update these Terms periodically to reflect changes to our business, website, products, services, technology, policies, or applicable requirements.

When changes are made, the Effective Date displayed at the top of this page may be updated.

Changes apply prospectively unless otherwise required by law.

We encourage users to review these Terms periodically.

34. CONTACT UNDO HYDRO

Questions regarding these Terms and Conditions may be directed to:

Undo Hydro L.L.C.
15 Enterprise, Suite 250
Aliso Viejo, CA 92656

Phone: (949) 326-5820
Email: sales@undohydro.com
Website: www.undohydro.com

Make It Better.