PRIVACY POLICY

Effective Date: September 8, 2026

Undo Hydro L.L.C. ("Undo Hydro," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.undohydro.com, contact us, request information or a quote, purchase a product or service, register a product or warranty, schedule installation or service, or otherwise interact with Undo Hydro.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with Undo Hydro.

We may collect the following categories of information:

Contact Information

This may include:

• Name.

• Mailing address.

• Installation or service address.

• Email address.

• Telephone number.

Customer and Transaction Information

This may include:

• Products purchased.

• Products you are interested in.

• Order information.

• Purchase date.

• Installation date.

• Installation information.

• Service history.

• Warranty information.

• Product serial numbers.

• Product registration information.

• Quotes and proposals.

• Customer-service communications.

• Return, exchange, or warranty requests.

Payment and Billing Information

When you make a purchase, payment-related information may be collected or processed by us or by third-party payment-processing providers.

Depending on the payment method, this may include:

• Billing address.

• Payment method.

• Transaction amount.

• Transaction confirmation information.

Payment-card information may be processed directly by third-party payment providers rather than stored by Undo Hydro.

Property and Water-Quality Information

When necessary to recommend, sell, install, or service a water-treatment system, we may collect information such as:

• Property type.

• Water source.

• Plumbing configuration.

• Water-quality concerns.

• Water-test information.

• Existing water-treatment equipment.

• Installation conditions.

• Photographs voluntarily provided by the customer.

• Information necessary to determine appropriate equipment or installation requirements.

This information is used for water-treatment and service purposes and should not be interpreted as medical information.

Communications

We may collect information you provide when you:

• Submit a website form.

• Contact us by telephone.

• Send us an email.

• Request a quote.

• Ask a product question.

• Request installation.

• Submit a warranty claim.

• Request service.

• Provide feedback or a review.

• Otherwise communicate with Undo Hydro.

Website and Device Information

When you visit our website, certain information may be collected automatically by our website platform or service providers.

This may include:

• Internet Protocol (IP) address.

• Browser type.

• Device type.

• Operating system.

• Referring website.

• Pages viewed.

• Approximate geographic region derived from an IP address.

• Date and time of website visits.

• Website interactions.

• Cookie and similar technology information.

• Technical information used for security, performance, and website administration.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly From You

For example, when you:

• Contact us.

• Submit a form.

• Request information.

• Request a quote.

• Make a purchase.

• Register a product.

• Register a warranty.

• Schedule installation or service.

• Submit a warranty or service request.

• Communicate with our team.

Automatically

Certain technical information may be collected automatically when you visit our website through cookies, server logs, website technologies, or similar tools.

From Service Providers

We may receive information from service providers that assist us with activities such as:

• Website hosting.

• Payment processing.

• Shipping.

• Delivery.

• Customer communications.

• Analytics.

• Installation.

• Product fulfillment.

• Warranty administration.

• Technical support.

From Other Legitimate Sources

Where appropriate, we may use publicly available or legitimately obtained information relevant to water quality, property conditions, product compatibility, installation, or customer service.

3. HOW WE USE PERSONAL INFORMATION

Undo Hydro may use personal information for legitimate business purposes, including to:

• Respond to questions and inquiries.

• Provide requested information.

• Recommend appropriate water-treatment solutions.

• Prepare quotes and proposals.

• Process purchases and orders.

• Process payments.

• Deliver or arrange delivery of products.

• Coordinate product installation.

• Provide customer support.

• Schedule service or maintenance.

• Process product registrations.

• Administer warranties.

• Process warranty claims.

• Process returns or exchanges.

• Maintain customer and product records.

• Communicate about an order, installation, warranty, or service request.

• Improve our products and services.

• Improve website functionality and user experience.

• Understand how our website is used.

• Detect and prevent fraud or unauthorized activity.

• Protect the security of our website and systems.

• Maintain accounting, tax, warranty, and business records.

• Comply with applicable laws and legal obligations.

• Establish, exercise, or defend legal rights.

• Send marketing communications where permitted by law.

We may also use information for another purpose disclosed to you at the time the information is collected or with your consent where required.

4. WATER-QUALITY INFORMATION

Customers may voluntarily provide information regarding their water source, water conditions, water-test results, filtration concerns, plumbing, or property.

Undo Hydro uses this information to help evaluate water-treatment needs, recommend products, support installations, and provide service.

Undo Hydro does not use customer water-quality information to diagnose medical conditions.

Please do not provide medical information through our website, product-registration forms, warranty forms, or general customer-service communications unless specifically requested and appropriate.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small data files placed on a browser or device that can help websites function, remember preferences, understand website activity, improve performance, and support security.

Depending on the technologies enabled on our website, cookies may include:

Essential Cookies

These help provide basic website functionality, navigation, security, form processing, and other essential features.

Preference Cookies

These may remember certain preferences or settings.

Analytics and Performance Cookies

These may help us understand how visitors use the website, including which pages are visited and how the website performs.

Advertising or Marketing Technologies

If enabled, certain technologies may be used to measure marketing effectiveness or deliver more relevant communications or advertising.

The availability of particular cookies and tracking technologies may depend on our website platform and the services currently enabled.

You may be able to manage cookies through your browser settings or through any cookie-management tools made available on our website.

Disabling certain cookies may affect website functionality.

6. ONLINE TRACKING AND DO NOT TRACK SIGNALS

Some web browsers provide a "Do Not Track" or similar privacy signal.

Because there has historically been no single universally adopted standard governing all Do Not Track signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a legally recognized opt-out preference signal or similar mechanism, Undo Hydro will handle such signals as required by applicable law.

Third-party website, analytics, hosting, security, advertising, or technology providers may collect information about website activity subject to their own technologies and privacy practices.

7. HOW WE MAY DISCLOSE INFORMATION

Undo Hydro does not disclose personal information simply because it has been collected.

We may disclose information when reasonably necessary for legitimate business purposes, including to the following categories of recipients.

Service Providers

We may provide information to companies or professionals that help us operate our business, including providers of:

• Website hosting.

• Website administration.

• Information technology.

• Payment processing.

• Accounting.

• Shipping and delivery.

• Customer communications.

• Analytics.

• Product fulfillment.

• Warranty administration.

• Technical support.

• Business operations.

These providers receive information as necessary to perform services on our behalf or as otherwise permitted by law.

Installers, Plumbers, and Service Professionals

When installation or service is required, relevant customer information may be provided to the professional responsible for the applicable work.

Information provided may include the customer's:

• Name.

• Contact information.

• Service address.

• Product information.

• Installation details.

• Scheduling information.

Manufacturers and Suppliers

Where necessary for product fulfillment, technical support, warranty processing, parts replacement, or service, relevant information may be shared with an applicable manufacturer, supplier, distributor, or warranty provider.

Professional Advisors

We may disclose appropriate information to accountants, attorneys, insurers, consultants, and other professional advisors when reasonably necessary.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law.

• Respond to a subpoena, court order, or lawful government request.

• Protect the rights or property of Undo Hydro.

• Prevent fraud.

• Investigate suspected wrongdoing.

• Protect customers or others.

• Protect the security of our website or systems.

• Establish, exercise, or defend legal claims.

Business Transactions

If Undo Hydro is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction subject to applicable law.

8. SALE AND SHARING OF PERSONAL INFORMATION

Undo Hydro does not knowingly sell personal information for monetary consideration.

Certain website technologies, analytics services, or advertising technologies, if enabled, may involve disclosure of device or online activity information to third parties.

Under some privacy laws, particular advertising or cross-context behavioral advertising activities may be defined as a "sale" or "sharing" of personal information even when no money is exchanged.

Where such laws apply to Undo Hydro and require an opt-out mechanism, we will provide the rights and mechanisms required by applicable law.

9. MARKETING COMMUNICATIONS

We may send customers or prospective customers information concerning Undo Hydro products, services, maintenance, educational materials, offers, or company news where permitted by law.

You may request to stop receiving promotional email communications by using any unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue sending transactional or service-related communications concerning:

• Orders.

• Payments.

• Deliveries.

• Installations.

• Appointments.

• Warranties.

• Service.

• Product safety.

• Customer-support requests.

• Other existing business relationships.

10. TEXT MESSAGES

If Undo Hydro offers SMS or text-message communications, we will obtain consent where required by applicable law.

Consent to receive marketing text messages is not a condition of purchasing a product or service unless otherwise expressly permitted by law.

Message and data rates may apply depending on your mobile carrier.

Customers may follow applicable instructions provided in a text message to stop receiving marketing texts.

Transactional communications related to requested services may be treated differently as permitted by law.

11. PAYMENT INFORMATION

Undo Hydro may use third-party payment processors to process payments securely.

When a third-party payment processor handles a transaction, payment-card information may be provided directly to that provider rather than stored by Undo Hydro.

Payment processors maintain their own privacy policies and security practices.

We encourage customers to review the privacy information provided by the applicable payment provider.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, manufacturers, educational resources, payment providers, social-media platforms, or other external services.

Undo Hydro does not control the privacy practices of independent third parties.

When you leave our website or interact directly with a third party, that organization's privacy policy and terms may govern the collection and use of your information.

We encourage you to review the privacy policies of websites and services you choose to use.

13. SOCIAL MEDIA

Undo Hydro may maintain accounts or pages on third-party social-media platforms.

If you interact with Undo Hydro through a social-media service, that platform may collect information independently under its own privacy policy.

Information you choose to make public through a social-media platform may be publicly visible.

14. DATA RETENTION

Undo Hydro retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.

Retention periods may vary depending on the type of information and may consider:

• The duration of our customer relationship.

• Product warranty periods.

• Installation records.

• Service history.

• Accounting requirements.

• Tax requirements.

• Legal obligations.

• Product-support needs.

• Fraud prevention.

• Dispute resolution.

• Applicable statutes of limitation.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable requirements and business practices.

15. DATA SECURITY

Undo Hydro takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission, computer system, website, electronic storage method, or security system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security.

Customers should avoid sending highly sensitive information through ordinary email, website contact forms, or other unsecured communication methods unless specifically requested and an appropriate method is provided.

16. YOUR PRIVACY CHOICES

Depending on the circumstances and applicable law, you may request that Undo Hydro:

• Provide information about personal information we maintain about you.

• Correct inaccurate contact or account information.

• Update your information.

• Delete certain information.

• Stop certain marketing communications.

Some requests may be limited by legal requirements, warranty obligations, transaction records, tax requirements, fraud prevention, legitimate business needs, or other lawful reasons.

We may need to verify your identity before completing certain privacy requests.

To make a privacy request, contact us using the information provided at the end of this Privacy Policy.

17. CALIFORNIA PRIVACY RIGHTS

Undo Hydro is based in California and respects the privacy rights provided to California residents.

The California Online Privacy Protection Act (CalOPPA) requires operators of commercial websites that collect personally identifiable information from California consumers to maintain and conspicuously post a privacy policy describing their practices.

Other California privacy laws, including the California Consumer Privacy Act (CCPA), as amended, apply to businesses that meet particular statutory criteria.

To the extent the CCPA or another California privacy law applies to Undo Hydro and to a particular consumer, applicable rights may include:

• Right to Know — The right to request information regarding certain personal information collected, used, disclosed, sold, or shared.

• Right to Access — The right to obtain certain personal information.

• Right to Delete — The right to request deletion of certain personal information, subject to legal exceptions.

• Right to Correct — The right to request correction of inaccurate personal information.

• Right to Opt Out — Where applicable, the right to opt out of the sale or sharing of personal information.

• Right to Limit Certain Uses of Sensitive Personal Information — Where applicable under California law.

• Right to Non-Discrimination — The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

Not every right applies to every business, consumer, circumstance, or category of information.

Undo Hydro will honor legally applicable privacy rights as required by law.

18. VERIFYING PRIVACY REQUESTS

For certain privacy requests, we may need to verify that the person making the request is the individual to whom the information relates or is an authorized representative.

Verification may involve confirming information we already maintain, such as:

• Name.

• Email address.

• Telephone number.

• Order information.

• Product information.

• Installation information.

• Other information reasonably necessary to confirm identity.

We will not request more information than reasonably necessary for verification.

Authorized representatives may be required to provide documentation showing their authority to act on behalf of another person where permitted by law.

19. CHILDREN'S PRIVACY

Undo Hydro's website, products, and services are intended for adults and are not directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

A parent or legal guardian who believes a child has provided personal information to Undo Hydro may contact us.

20. SENSITIVE PERSONAL INFORMATION

Undo Hydro does not generally require customers to provide highly sensitive personal information through our public website.

Please do not voluntarily submit information such as:

• Social Security numbers.

• Government identification numbers.

• Account passwords.

• Medical records.

• Health diagnoses.

• Biometric information.

If sensitive information is legitimately required for a particular transaction, we will handle it in accordance with applicable law and reasonable business practices.

21. INTERNATIONAL VISITORS

Undo Hydro is a United States company based in California.

If you access our website from outside the United States, information you provide may be processed or stored in the United States or in other locations where our service providers operate.

Privacy and data-protection laws may differ between jurisdictions.

Where legally required, applicable privacy protections will be observed.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Our website.

• Our products or services.

• Our business practices.

• Technology.

• Service providers.

• Privacy laws.

• Regulatory requirements.

When we materially update this Privacy Policy, we may revise the Effective Date displayed at the top of this page and provide additional notice where legally required.

We encourage visitors to review this Privacy Policy periodically.

23. CONTACT UNDO HYDRO

Questions about this Privacy Policy or requests regarding personal information may be directed to:

Undo Hydro L.L.C.
15 Enterprise, Suite 250
Aliso Viejo, CA 92656

Phone: (949) 326-5820
Email: sales@undohydro.com
Website: www.undohydro.com

Please include enough information for us to understand and appropriately respond to your request.

Make It Better.