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Product Warranty Information
TAC salt-free system: Water Conditioning
Undo Hydro systems are backed by strong warranty protection, including 10 years on the pressure tank and valve body and 5 years on qualifying mechanical and electronic components. Installation workmanship is separately covered for 1 year by the installing partner plumbing company. Warranty coverage is designed to protect your equipment while keeping service, installation, and replacement responsibilities clearly defined.
Salt-based system: Water Softening
Undo Hydro's Salt-Based Whole-House System is backed by dependable warranty protection, including 10 years on the media tanks and 5 years on the electronic automatic valves and system performance. Installation workmanship is separately covered for 1 year by the installing partner plumbing company. Clear coverage helps protect your investment while keeping equipment, installation, and service responsibilities clearly defined.
RO-QUAD H₂: Reverse Osmosis System
The Undo Hydro RO-QUAD H₂ is backed by comprehensive warranty coverage, including a 5-year limited parts warranty on the entire appliance, a 2-year limited warranty on the water storage tank, and a 1-year labor warranty for covered repairs performed by the installing plumber. Warranty coverage begins on the original installation date. Proof of purchase and installation may be required when submitting a warranty claim. No separate warranty-registration deadline applies.
RE-AL: Premium Shower System
The Undo Hydro RE-AL Shower is backed by a 1-year limited product warranty covering defects in materials and workmanship under normal residential use. Coverage begins automatically from the original purchase date, and proof of purchase is required for claims. If an eligible issue is approved, Undo Hydro may repair, replace, or provide the necessary replacement part or unit.
How to Make a Warranty Claim
Making a warranty claim with Undo Hydro is simple and transparent. Follow the steps below so our team can review your request as efficiently as possible.
1. Gather Your Information
Please have the following available:
- Proof of purchase, such as an invoice or receipt
- Product model and serial number, if applicable
- Purchase and/or installation date
- Photos or videos clearly showing the issue
- Your name, email address, phone number, and installation address
2. Contact Undo Hydro
Email your warranty information and supporting documentation to sales@undohydro.com, or contact us at (949) 326-5820. Please include a brief description of the issue and when you first noticed it.
3. What Happens Next
We aim to respond within 2–3 business days. Our team will review the information provided and may request additional photographs, documentation, diagnostic information, or installer records when necessary.
4. If Your Claim Is Covered
If the issue qualifies under the applicable product warranty, Undo Hydro will explain the next steps. Depending on the product and warranty terms, this may include repair, replacement of a covered component, or replacement of the product.
Please note that labor, diagnostic service, shipping, removal, installation, or reinstallation costs may be separate or excluded depending on the specific warranty.
5. If Your Claim Is Not Covered
If the issue does not qualify for warranty coverage, we will explain the reason and, when possible, provide available service or replacement options.
Warranty coverage varies by product. The specific Limited Warranty provided with your Undo Hydro product governs all coverage, limitations, exclusions, and remedies.
